FREE DELIVERY

We aim to dispatch deliveries within one working day from when your order is placed and orders are sent via Royal Mail &  MyHermes Courier 2-3 working day insured & traceable

                                                                               

Delivery FREE to UK Mainland ONLY

For other destinations please contact us for a quote

Payment 

Payment at checkout via Paypal one of the most secure payment platforms in the world with Buyer Protection.


Returns

 If we fail to deliver the correct product that you have ordered or your purchase arrives damaged or becomes faulty we will arrange to replace the item or refund you as you prefer but you must notify us within 7 Days. We will not accept returns or offer refunds for any other reason. With this in mind please choose your product carefully and ensure that it is as you require checking important factors such as its size. Please be aware all shipping costs to return an order are at the cost of the consumer. Products maliciously damaged will not be refunded.


All faulty items may be returned within 7 days of purchase providing the product has not been damaged through misuse or "wear & tear". If your purchase develops a fault please contact us immediately by calling or using the Contact Form. Contact us with your order number (this can be found on your invoice below your name and address or in the confirmation email we sent you) and with details of the problem and from where and when the returned parcel can be conveniently collected. We will arrange to replace or refund the faulty product, whichever is your preference. Please be aware whilst the goods are in your possession it is your responsibility to secure them and ensure they are available to collect.


Privacy

When you browse the site Features for Creatures does not collect personal information about you. The only way we can collect any kind of personal information is if you give it to us. We respect you as a customer & will not sell, loan or reveal any information to anyone.We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. We will not sell, share, or rent this information to others other than as disclosed in this statement. During the registration or ordering process we collect some or all of the following information:-

*Your name and address

*Your contact telephone numbers (to enable us to contact you in the event of a query)

*Your email address

We will confirm your personal details on our acknowledgement of order. By registering or ordering through our website you consent to the collection and processing of your personal details by us.


This website is solely owned & run by Quintons Pine

Tel: 07747144435

Email : quintonspine@gmail.com